Shipping
Info
Turnaround
Time, Order Changes & Cancellations
Your
order will ship within 1-3 business days of placement. If you would like to
change or cancel your order, please notify us as soon as possible. Please
note that if you decide to cancel an order that has already been shipped,
you will be charged for postage to you and back to us again, plus a 20%
restocking fee. This same policy applies to refused shipments.
Shipping Cost
Shipping
is free for orders of $80 or more.
For
orders under $80, our shopping cart calculates
the shipping charge based on the weight of your package. The shipping cost will be shown after you
have submitted your shipping information, prior to payment.
International
Orders
We are happy to ship internationally. Please
note that Mooka is not responsible for any duties, taxes or customs charges.
These are the sole responsibility of the buyer.
Shipping
Method
-
Canadian
orders are shipped via Canada Post Expedited.
-
U.S.
orders are shipped via Canada Post: parcels under 1kg via U.S.A. Air Mail;
parcels over 1kg via Expedited Parcel U.S.A.
-
International
orders are shipped via Canada Post, International Surface.
For other delivery services please contact
us via
email at orders@mooka.ca, or
by phone at (514) 509-7708.
Delivery
Mishaps
In
case of missing, incomplete, or damaged orders, please
send an email to concerns@mooka.ca, or
call us at (514) 509-7708 so that we can resolve the problem. All claims for
loss/damaged/wrong items must be made within 3 business
days from the date the package was received.
